Terms & Conditions

Welcome to Lumina Wear, operated by Nexora ("Company," "we," "us," or "our"). By accessing or using our website, services, or applications (collectively, the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you must immediately cease all use of the Service.

By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by the following terms and conditions, including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website.

 

SECTION 1 - ACCEPTANCE AND ELIGIBILITY

By agreeing to these Terms, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction

  • You have the legal capacity to enter into a binding contract with us

  • You have given us your consent to allow any of your minor dependents to use this site under your supervision

  • You are not prohibited by law from using our Service

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - PERSONAL USE

You confirm that you will use the website to purchase products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.

 

SECTION 4 - PRICES AND PAYMENT TERMS

4.1 Pricing:

  • All prices displayed on our website are in USD and include VAT for EU customers

  • Prices are exclusive of any fees, taxes, duties, levies, or other governmental charges for non-EU customers ("duty unpaid and untaxed")

  • Prices are subject to change without notice

  • We reserve the right to modify or discontinue products at any time

4.2 International Orders - Duties and Taxes:
All duties, taxes, customs fees, levies, or other governmental charges relating to the importation of products to your delivery address are your responsibility and are not included in the price of the products.

Our goods are always shipped "duty unpaid and untaxed." You (the buyer) are the "importer of record" and are responsible for the correct payment of customs duties and/or import tax and must comply fully with all laws and regulations of the importing country.

4.3 Accepted Payment Methods:
We accept:

  • Credit Cards: VISA, Mastercard, Maestro, AMEX

  • EPS (for EU customers)

  • Bank transfers

  • PayPal

4.4 Payment Processing:

  • Payment is due at the time of order

  • We may use third-party payment intermediaries to process transactions

  • You are responsible for providing complete and accurate payment information

  • We are not responsible for payment failures or problems caused by payment intermediaries

4.5 Failed Payments:
If payment fails, we reserve the right to suspend or cancel your order until payment is received.

4.6 Pricing Errors:
If we find that a pricing error has occurred, we will notify you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel your order. If we are unable to contact you or do not receive a response, the order will be treated as canceled and you will receive a full refund.

We are not obliged to fulfill an order if the price quoted on the website is incorrect (even after you have received an order confirmation).

 

SECTION 5 - PLACING AN ORDER

5.1 Order Process:
Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation which will be deemed to be our confirmation of receipt of your order.

5.2 Contract Formation:
A contract is only concluded if we have issued you with an order confirmation and only in respect of the product(s) listed in the order confirmation. These Terms form an integral part of the contract.

5.3 Multiple Products:
If your order consists of more than one product, the products may be delivered to you in separate deliveries at separate times.

5.4 Right to Refuse:
We reserve the right to refuse or reject any order placed by you at any time (even after sending an order confirmation). We shall not be liable to you or any third party for the cancellation or rejection of an order.

5.5 Order Cancellation by Us:
If we cancel your order after we have received payment (even after we have sent an order confirmation), the payment for the order will be refunded to you in full.

 

SECTION 6 - DELIVERY

6.1 Delivery Terms:

  • We will endeavor to deliver your order to the delivery address provided at the time of ordering

  • Estimated delivery times: 6-14 business days (standard) or 3-10 business days (express), varying by destination

  • We may notify you if we are unable to meet the estimated delivery date

6.2 Risk Transfer:
All risk in the product passes to you on delivery to the delivery address, unless delivery is delayed due to a breach of your obligations under these Terms.

6.3 Failed Delivery:
If you are unable to accept delivery or collection of your order, we may leave a card giving you instructions for redelivery or collection by the carrier. If delivery is delayed by your unreasonable refusal to accept delivery, we may charge you for any fees and costs we incur.

6.4 Customs Delays:
We are not responsible for delays caused by customs inspections, incorrect addresses, or force majeure events beyond our control.

 

SECTION 7 - ORDER MODIFICATIONS & CANCELLATIONS

7.1 Customer Cancellations:
You may cancel or modify your order within 24 hours of placement by contacting our support team at support@luminahelp.com or +1 (302) 329-5856 (SMS only).

Once an order has been packed or shipped, it cannot be canceled or changed; instead, the order must be returned in accordance with our Returns & Refunds Policy.

7.2 Automated Processing:
As we work with a fully automated system, orders are triggered immediately after they are placed. Therefore, we cannot interrupt the shipping process until delivery.

 

SECTION 8 - DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

8.1 Reporting:
If the product you receive is faulty, damaged, or incorrect, you must contact us at support@luminahelp.com within 7 days of delivery with:

  • Your order number

  • Description of the issue

  • Photographic evidence of the defect or damage

8.2 Resolution:
Our only obligation to you in respect of defective products is either (at our sole discretion):

  • Replace the product at no cost to you, OR

  • Refund the purchase price in full

8.3 No Return Required:
You do NOT need to return faulty, damaged, or incorrect items to us. You may keep, donate, or dispose of the item responsibly. We only require photographic evidence to process your claim.

 

SECTION 9 - RETURNS AND REFUNDS

Our Returns & Refunds Policy forms part of these Terms, on the basis of which you may access and use our site.

9.1 Return Window:
You may return most items within 30 days of delivery. Returns must meet our eligibility conditions and be registered with us before shipping.

9.2 Return Costs:
Return shipping costs are the customer's responsibility for change-of-mind returns. For faulty or incorrect items, no return is required.

9.3 Refund Processing:
Refunds are processed within 5-7 business days to your original payment method after we receive and approve the returned item.

For full details, please review our Returns & Refunds Policy.

 

SECTION 10 - VOUCHERS AND PROMOTIONAL CODES

10.1 Usage:
You can use our promotional vouchers or discounts when making payment for products on the website.

10.2 Limitations:

  • You may only redeem one promotional voucher or discount per order

  • Vouchers have no cash value and do not bear interest

  • If a promotional voucher is insufficient for your order, you may pay the difference using a separate payment method

10.3 Returns:
If you use a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded.

 

SECTION 11 - ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 12 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

 

SECTION 13 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 14 - THIRD-PARTY TOOLS AND LINKS

14.1 Optional Tools:
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.

14.2 Third-Party Links:
Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

 

SECTION 15 - INTELLECTUAL PROPERTY

15.1 Ownership:
All content, trademarks, logos, and software on this site are our exclusive property or used under license. You may not copy, modify, distribute, or create derivative works without our express written consent.

15.2 DMCA Procedure:
To report alleged copyright infringement, send a written notice to support@luminahelp.com including:

  • Identification of the copyrighted work (title, URL)

  • URL of the infringing material

  • Your contact information and a good-faith statement

  • Electronic or physical signature of the rights holder

 

SECTION 16 - USER COMMENTS AND SUBMISSIONS

If, at our request, you send certain specific submissions (e.g., contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right.

 

SECTION 17 - PRIVACY AND DATA PROTECTION

17.1 Privacy Policy:
Your personal data is governed by our Privacy Policy.

17.2 Data Collection:
We collect personal data necessary to fulfill orders, process payments, and improve our services in accordance with GDPR, PIPEDA (Canada), Privacy Act (Australia), and other applicable data protection laws.

17.3 Your Rights:
You have the right to access, correct, erase, restrict processing, data portability, and object to processing of your personal data under applicable laws.

17.4 Security:
We employ industry-standard technical and organizational safeguards to protect your data. In the event of a breach, we will notify you and relevant authorities as required by law.

 

SECTION 18 - COOKIES AND TRACKING

18.1 Types of Cookies:
We use essential, performance, functionality, and targeting cookies to provide core site functionality, analyze site usage, and deliver personalized content.

18.2 Opt-Out:
You can control cookies via your browser settings or our cookie-consent banner. Disabling cookies may affect site performance.

18.3 Third-Party Cookies:
We may allow analytics and advertising providers to set cookies on your device. See their respective privacy notices for details.

 

SECTION 19 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

(a) For any unlawful purpose
(b) To solicit others to perform or participate in any unlawful acts
(c) To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
(f) To submit false or misleading information
(g) To upload or transmit viruses or any other type of malicious code
(h) To collect or track the personal information of others
(i) To spam, phish, pharm, pretext, spider, crawl, or scrape
(j) For any obscene or immoral purpose
(k) To interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

 

SECTION 20 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

20.1 Disclaimer:
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind.

20.2 Limitation of Liability:
In no case shall Nexora (trading as Lumina Wear), our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 21 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Nexora (trading as Lumina Wear) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

 

SECTION 22 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 23 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice.

 

SECTION 24 - GOVERNING LAW AND JURISDICTION

24.1 Primary Governing Law:
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands, where our business is registered.

24.2 Multi-Jurisdictional Application:
For customers in specific markets, the following additional laws and consumer protections apply:

EU Customers (Belgium, Netherlands):

  • EU Distance Selling Directive

  • EU Consumer Rights Directive

  • GDPR (General Data Protection Regulation)

  • Dutch consumer protection law

UK Customers:

  • UK Consumer Contracts Regulations

  • UK Consumer Rights Act 2015

  • UK Data Protection Act 2018

Australian Customers:

  • Australian Consumer Law

  • Competition and Consumer Act 2010

  • Privacy Act 1988

Canadian Customers:

  • Federal Competition Act

  • Provincial consumer protection legislation

  • PIPEDA (Personal Information Protection and Electronic Documents Act)

New Zealand Customers:

  • Consumer Guarantees Act 1993

  • Fair Trading Act 1986

  • Privacy Act 2020

US Customers:

  • FTC Mail/Internet Order Rule

  • State-specific consumer protection laws

  • CAN-SPAM Act

24.3 Dispute Resolution:
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands, except where mandatory consumer protection laws require disputes to be resolved in the customer's jurisdiction.

 

SECTION 25 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals.

 

SECTION 26 - CHANGES TO TERMS

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

 

SECTION 27 - COMPANY INFORMATION

Trade Name: Lumina Wear
Legal Entity: Nexora
Business Address: Elzenhoven 2, 3162 PJ Rhoon, Netherlands
KVK Registration: 95810358
VAT Number: NL005175229B84
Email: support@luminahelp.com
Phone: +1 (302) 329-5856 (SMS Only)
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM CET

 

SECTION 28 - CONTACT INFORMATION

Questions about these Terms should be sent to us at:

Email: support@luminahelp.com
SMS: +1 (302) 329-5856 (SMS only — no voice calls)
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM CET

Last Updated: December 23, 2025