Simply browse our curated collection, select your perfect item, and click "Add to Bag." Our streamlined checkout process takes just minutes - enter your details, choose your preferred payment method, and you're done. Orders are processed within 1–3 business days.

We accept all major credit cards (VISA, Mastercard, Maestro, AMEX), PayPal, EPS (for EU customers), and secure bank transfers. Your payment information is protected with SSL/TLS encryption.

Absolutely. We use SSL/TLS encryption and comply with PCI DSS and applicable data protection laws. Your financial details are never stored on our servers and are encrypted during every transaction.

You can modify or cancel your order within 24 hours of placement by contacting support@luminahelp.com. After 24 hours, your order enters our automated fulfillment system and cannot be changed. In this case, please wait for delivery and use our 30-day return policy.

If we discover a pricing error after you've placed an order, we'll contact you immediately to offer you the choice to proceed at the correct price or cancel for a full refund. We're not obligated to fulfill orders with incorrect pricing, but we'll always give you options.

Standard Shipping is free. Express Shipping: $7.95 (3–10 business days).

Standard Shipping (Free): 6-14 business days depending on destination
Express Shipping ($7.95): 3-10 business days depending on destination

Delivery times by country:

• Netherlands: 5-8 days (standard) | 3-5 days (express)
• Belgium: 5-10 days (standard) | 4-8 days (express)
• United Kingdom: 7-12 days (standard) | 4-8 days (express)
• United States: 7-14 days (standard) | 4-10 days (express)
• Canada: 7-13 days (standard) | 4-9 days (express)
• Australia: 6-12 days (standard) | 3-8 days (express)
• New Zealand: 7-14 days (standard) | 4-10 days (express)

Orders are dispatched within 1–3 business days.

Yes! You'll receive a shipment notification email with tracking details and courier link as soon as your order leaves our warehouse. You can also track your order anytime at our Track Your Order page.

Delivery times are estimates and may vary due to warehouse availability, international customs processing, or courier capacity. If your order is delayed beyond our standard timeframe, we'll contact you directly with updates. We're not responsible for delays caused by customs inspections or incorrect addresses.

If your shipment is lost or damaged in transit, contact us immediately at support@luminahelp.com with your order number and tracking information. We’ll help resolve the issue.

Customers outside the EU may be responsible for import duties, taxes, customs fees, and brokerage charges imposed by their local customs authority. These fees are NOT included in your order price or shipping cost and must be paid directly to the courier or customs authority upon delivery.

EU Customers (Belgium, Netherlands): VAT is already included in all displayed prices.

Estimated customs thresholds:

• USA: Most orders under $800 are duty-free
• Canada: Orders over CAD $20 may be subject to GST/HST and duties
• UK: Orders may be subject to UK VAT and import duties
• Australia: Orders over AUD $1,000 may be subject to GST
• New Zealand: Orders over NZD $1,000 may be subject to GST

We recommend checking your country's customs website before ordering.

If you refuse to pay customs fees, your package may be returned to sender and return shipping costs may apply. Please be prepared for potential customs charges when ordering internationally.

Yes! We accept returns within 30 days of delivery when items are unused, unworn, with original tags attached, and in original packaging. For complete details, review our full Returns & Refunds Policy.

Important: All returns must be registered before shipping. Email support@luminahelp.com within 30 days of receiving your order with your order number and reason for return. We’ll provide return authorization, shipping address, and instructions within 24 business hours. Do not ship items without contacting us first - unregistered returns cannot be processed.

For change-of-mind returns, you're responsible for return shipping costs. You must use a tracked courier service and email us your tracking number after shipping. For faulty, damaged, or incorrect items, you do NOT need to return anything (see below).

Contact us within 7 days of delivery at support@luminahelp.com with:

• Your order number
• Description of the issue
• Clear photos showing the problem

You do NOT need to return the item - you can keep, donate, or dispose of it responsibly. We'll send a replacement at no cost OR issue a full refund including original shipping (your choice). We’ll review the claim within 24–48 hours.

Once we receive and approve your return (5-7 business days), refunds are processed to your original payment method within 5-7 business days. Bank processing times vary:

• Credit cards: 5-10 business days
• Debit cards: 3-5 business days
• PayPal: 3-5 business days

For hygiene and safety reasons, we cannot accept returns on:

• Opened cosmetics, underwear, swimwear, or personal care items
• Items without original tags or packaging
• Items showing signs of use or wear
• Gift cards and digital products
• Items marked as "Final Sale"

Yes! We offer a hassle-free Keep & Exchange program that lets you receive the correct size or color without returning your original item.

How it works:

1. Contact us at support@luminahelp.com within 30 days of delivery with your order number and the size/color you need
2. Pay a $25 USD shipping fee for the replacement item
3. Keep your original item - no need to ship anything back

Why this saves you money:
International return shipping can be costly and may take several weeks. Our Keep & Exchange program gets you the right item faster for less.

Important notes:

• Subject to stock availability - if your size/color is out of stock, we'll offer a full refund or store credit
• Must be requested within 30 days of delivery
• Original item should be unused and in original condition (but you keep it)

Prefer a traditional return?
You can return your original item for a full refund by following our standard return process. You'll be responsible for return shipping costs using a tracked courier.

Your privacy is paramount. We comply with applicable privacy and data protection laws, including GDPR in the EU. We use SSL/TLS encryption and PCI DSS-compliant payment processing.

We collect only what's needed to process your order and provide excellent service:

• Contact details (name, email, phone)
• Shipping and billing addresses
• Payment information (processed securely by payment providers)
• Order history and preferences
• Website usage data (cookies, analytics)

Everything is handled securely and used solely for your benefit.

Yes! Under GDPR and other data protection laws, you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion ("right to be forgotten")
• Restrict processing
• Data portability
• Withdraw consent

Contact us at support@luminahelp.com to exercise these rights. We respond within 30 days where applicable.

Yes, we use cookies to improve your shopping experience - remembering your cart, preferences, and providing personalized recommendations. You can manage cookie settings through our cookie banner or browser settings. Some features may be limited without essential cookies.

Never. We do not sell your personal data to third parties. We only share data with trusted service providers necessary for order fulfillment (payment processors, shipping carriers, Shopify platform) under strict confidentiality agreements.

No, you can checkout as a guest. However, creating an account lets you track orders easily, save addresses, and access your order history.

Our business is registered in the Netherlands, and our terms are governed by Dutch law and EU regulations. However, your local consumer protection rights are never waived:

• EU/UK: GDPR, Consumer Rights Directive
• Canada: Competition Act, PIPEDA
• Australia: Australian Consumer Law
• New Zealand: Consumer Guarantees Act
• USA: FTC regulations, state consumer protection laws

Yes, we comply with Dutch commercial law, EU regulations, and international consumer protection standards. Your statutory rights are fully protected. For complete details, review our Terms & Conditions.

Your rights vary by location:

• EU customers: 14-day legal withdrawal right (separate from our 30-day policy)
• UK customers: 14-day cooling-off period under Consumer Contracts Regulations
• Australian customers: Australian Consumer Law guarantees apply, and change-of-mind rights may be available depending on the circumstances.
• Canadian customers: Provincial consumer protection rights remain in effect.
• US customers: FTC Mail/Internet Order Rule protections

We invest in professional photography to show products as accurately as possible. While monitor displays can vary slightly, we stand behind our quality. If you're not satisfied with accuracy, our 30-day return policy provides options.

Screen displays vary, but we make every effort to represent colors accurately. If you're not satisfied when your order arrives, you can return it within 30 days under our standard return policy.

All products come with quality guarantees under applicable consumer law:

• Australian customers: Australian Consumer Law guarantees
• New Zealand customers: Consumer Guarantees Act protections
• EU/UK customers: Goods must match description and be of satisfactory quality

If products are faulty or don’t match their description, contact us within 7 days for prompt resolution.

Yes! Click the "Find My Size" link on any product page to see detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.

Email: support@luminahelp.com
SMS: +1 (302) 329-5856 (SMS only - no voice calls)
Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM CET

We respond to all inquiries within 24 business hours.

Absolutely! You'll receive:

1. Order confirmation when we receive your order
2. Processing notification when your order enters fulfillment
3. Shipping notification with tracking details when it ships
4. Delivery confirmation when it arrives

Stay informed every step of the way!

We're committed to transparency and fairness. All our policies are designed to protect both customers and our business while ensuring a positive experience. For detailed information, review our complete Terms & Conditions and Privacy Policy, or contact us directly at support@luminahelp.com.

Currently, we offer email and SMS support for the most accurate and documented assistance. Our team responds within 24 business hours.