Ordering & Shipping

Our Ordering & Shipping Policy is designed to deliver your purchases quickly, securely, and with full transparency. Below you’ll find clear details on processing times, shipping options, payment methods, order modifications, and what to expect at each step.

1. Order Processing Time

Orders are processed within 1–3 business days.
Orders placed before 12:00 PM local time are prioritized for processing when possible.
All orders receive a confirmation email once processing begins.

2. Shipping & Delivery

Lumina Wear offers fast, reliable international shipping to Australia, Belgium, Canada, the Netherlands, New Zealand, the United Kingdom, and the United States.

Standard Shipping (Free):

  • Processing: 1–3 business days.
  • Total delivery time: 6–14 business days, varies by destination.
  • Cost: Free, no minimum purchase required.
  • Includes tracking information.

Express Shipping ($7.95):

  • Processing: 0–2 business days, priority handling.
  • Total delivery time: 3–10 business days, varies by destination.
  • Cost: $7.95 USD, exact cost shown at checkout.
  • Includes tracking information.

3. Estimated Delivery Times by Destination

Australia: 6–12 days standard | 3–8 days express.
Belgium: 5–10 days standard | 4–8 days express.
Canada: 7–13 days standard | 4–9 days express.
Netherlands: 5–8 days standard | 3–5 days express.
New Zealand: 7–14 days standard | 4–10 days express.
United Kingdom: 7–12 days standard | 4–8 days express.
United States: 7–14 days standard | 4–10 days express.

4. Shipping Notifications

Orders are dispatched Monday through Saturday.
You will receive an email with tracking details as soon as your order ships.
You can track your order anytime on our website.

5. Delivery Delays & Communication

If your order is delayed beyond the standard timeframe, we will contact you directly to provide updates and support.
Delivery times are estimates and may vary due to warehouse availability, international customs processing, courier capacity, or other factors outside our control.

6. How to Place an Order

Browse products and select your desired size or variant.
Click ADD TO BAG, then Checkout Securely.
Enter accurate shipping and billing information; double-check postal codes and street addresses.
Select your preferred shipping method, Standard Free or Express.
Review your order summary and verify all details.
Review our Return & Refund Policy; you will be asked to accept our terms at checkout.
Choose from our secure, SSL-encrypted payment methods and complete your purchase.

7. Accepted Payment Methods

We accept:

  • Credit cards: VISA, Mastercard, Maestro, AMEX.
  • PayPal.
  • Bank transfer.

8. Order Modifications & Cancellations

You may modify or cancel your order within 24 hours of placement by contacting our support team at support@luminahelp.com or +1 (302) 329-5856 (SMS only).
Once orders enter processing, typically after 24 hours, they cannot be changed or canceled. If your order is already being processed, we reserve the right to refuse cancellation. In this case, please wait for delivery and use our 30-day return policy.

9. Shipping Costs & Insurance

Standard shipping is free to all destinations, with no hidden fees and no minimum purchase required.
Express shipping is $7.95 USD, with the exact cost shown at checkout.
For shipping issues, contact us immediately at support@luminahelp.com.

10. International Orders — Customs, Duties & Taxes

For international orders, customers outside the EU may be responsible for import duties, taxes, customs fees, and brokerage charges imposed by their local customs authority. These fees are not included in your order price or shipping cost unless stated otherwise at checkout.
If customs fees are refused and a package is returned to sender, return shipping costs and other non-recoverable costs may apply.

Country-Specific Information
EU Customers (Belgium, Netherlands): VAT is included in displayed prices. Orders under €150 may be processed through our IOSS registration where applicable.
United Kingdom: Orders may be subject to UK VAT and import duties.
United States: Most orders under $800 are duty-free, but state or local sales tax may apply.
Canada: Orders over CAD $20 may be subject to GST/HST and duties.
Australia: Orders over AUD $1,000 may be subject to GST and import duties.
New Zealand: Orders over NZD $1,000 may be subject to GST and import duties.

We recommend checking your country’s customs website before ordering to understand potential duties and taxes.

11. Consumer Rights by Country

Your consumer rights vary depending on where you live. Please read the section applicable to your location.

EU Customers (Belgium, Netherlands):
Under EU Distance Selling rules and Dutch consumer protection law, you have a legal right to withdraw within 14 days of delivery without providing a reason. This is separate from our 30-day satisfaction guarantee. If delivery exceeds 30 days without your consent, you may cancel for a full refund. Contact support@luminahelp.com to exercise this right.

UK Customers:
Under UK Consumer Contracts Regulations, you have a legal right to cancel within 14 days of receiving your order. You must notify us of cancellation and return goods within 14 days after notification. Refunds must be issued within 14 days of receiving returned goods. Return shipping costs are your responsibility unless the item is faulty.

Australian Customers:
Australian Consumer Law guarantees apply, and change-of-mind rights may be available depending on the circumstances. Items must be returned in original condition. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the product, you are entitled to a refund or replacement.

Canadian Customers:
Provincial consumer protection rights remain in effect. All prices and fees must be disclosed upfront. Delivery delays may entitle customers to additional remedies depending on the circumstances.

New Zealand Customers:
Under New Zealand Consumer Guarantees Act, products must be of acceptable quality and fit for purpose. If products fail to meet guarantees, you’re entitled to a remedy, including repair, replacement, or refund. You may also have rights under our 30-day return policy.

US Customers:
Under US FTC rules, we must ship your order within the timeframe stated in this policy. If we cannot meet the promised delivery timeframe, we will notify you and provide the applicable delay or refund options. You have the right to cancel before shipment. After delivery, our 30-day return policy applies.

12. Secure Payment & Data Protection

All transactions are secured with industry-standard SSL/TLS encryption.
We comply with PCI DSS standards to protect your payment information.
Your personal data is handled according to our Privacy Policy and applicable data protection laws, including GDPR for EU customers, PIPEDA for Canada, and the Privacy Act for Australia.

13. Delivery Issues & Address Accuracy

Incorrect or incomplete addresses may result in delivery delays, return to sender, or additional courier fees.
If your package is returned due to address errors or failed delivery attempts, you will be responsible for reshipping costs.
Packages refused at delivery or abandoned at customs may not be eligible for refund, and any fees incurred may be deducted.
If your shipment is lost or damaged in transit, contact us immediately at support@luminahelp.com with your order number and tracking information so we can review the issue and provide the appropriate resolution.

14. Tracking & Customer Support

You’ll receive an email with your tracking number and courier link when your order ships.
You can track your order anytime on our website.

Customer Support
Hours: Monday–Saturday, 9:00 AM–5:00 PM CET.
Email: support@luminahelp.com, within 24 business hours.
SMS: +1 (302) 329-5856, SMS only, no voice calls.

15. Important Notes

Processing and delivery times are estimates and may vary during peak seasons such as holidays and sales events.
Orders with multiple items may ship in separate packages with separate tracking numbers.
Express shipping is recommended for time-sensitive orders.
We are not responsible for delays caused by customs inspections, incorrect addresses, courier delays, or force majeure events.

16. Company & Legal Information

Trade Name: Lumina Wear
Legal Entity: Nexora
Business Address: Elzenhoven 2, 3162 PJ Rhoon, Netherlands
KVK Registration: 95810358
VAT Number: NL005175229B84
Email: support@luminahelp.com
Phone: +1 (302) 329-5856, SMS only
Business Hours: Monday–Saturday, 9:00 AM–5:00 PM CET

This business is registered in the Netherlands and operates in accordance with Dutch law, EU regulations, and international consumer protection standards.

Last Updated: June 13, 2026